
HOW TO GET AROUND
In Gipuzkoa, getting around by public transport is easy. Through the platform mugi.eus, you can find information on how to travel around the region using public transportation.
LURRALDEBUS local buses network, is the Interurban public transport service by bus that connects the whole territory of Gipuzkoa and the three Basque provincial capitals.
The train is another alternative for getting around Gipuzkoa. EUSKOTREN travels across the province from east to west along the coast, connecting San Sebastián with Bilbao and Hendaya, while the RENFE network runs through Gipuzkoa from north to south, linking towns such as Irun and Zumárraga.

Bus station in San Sebastián
Pº Federico García Lorca,
www.estaciondonostia.com
T: 943 467 000
City buses in San Sebastian
DBUS. T: 943 00 02 00
www.dbus.eus
ALSA national and international lines
T: 902 42 22 42
www.alsa.es

GIPUZKOA BY BUS AND BY TRAIN:
BUSES:
Lurraldebus


Accessibility Information
Bus station: Donostia geltokia San Sebastián station
Physical accessibility
- There are parking spaces reserved for people with reduced mobility.
- There are adapted toilets.
- There are wheelchair-accessible bus stops.
- There are lifts.
- There are ischial supports and seats.
- An assistance service is available upon request.
- Please note: Wheelchair users must reserve their place on the bus at least 48 hours before the trip.
Hearing accessibility
- The lift has a magnetic loop.
- Visual information on electronic devices.
Visual accessibility
- Lifts with buttons in Braille and raised relief, and with audible alerts.
- Braille and relief map of the station.
- Doors to the platforms are identified in Braille.
- Platform numbers in Braille.
- Tactile guide strips on the main floor of the station and in the platform area.
- Information screens at eye level, making them easy to read for people with low vision.
- The station is equipped with the Navilens guidance and orientation system. In addition to guiding visually impaired passengers within the station, this system provides them with real-time information displayed on the screens.
- Visually impaired people can also request the public address service that announces the platform number by calling +34 943 475 150 in advance, specifying the route, day and time.
- Please note: There is no permanent public address system at the station. Arrival and departure information and platform assignments for each bus are provided via electronic display boards.
- Please note: You must have the app on your mobile phone. More information at https://www.navilens.com/.
Cognitive accessibility
- Free assistance service for people with intellectual disabilities and the elderly, on request, by calling +34 943 475 150
Donostia/San Sebastián station (Adif) and Renfe
Physical accessibility
- The North Station has a toilet reserved for people with reduced mobility.
- There are three turnstiles and two ticket machines accessible to wheelchair users.
- RENFE trains have spaces reserved for wheelchair users and seats for people with reduced mobility or disabilities.
- An assistance service is available upon request.
- Please note: you must ask for the key.
Hearing accessibility
- People with hearing impairments and/or speech difficulties can contact ADIF free of charge by text via the following link: https://www.telesor.es/indextelesorweb.php
- Information on ADIF station services and RENFE trains is available there, and the ATENDO service can also be requested.
- An assistance service is available upon request.
Visual accessibility
- Trains have a public address system that announces upcoming stops.
- RENFE website is partially accessible.
- The Mugi and RENFE ATENDO apps are accessible to screen reader users.
- An assistance service is available upon request.
- Please note: To access most carriages, you must press a button on the door to open it; doors do not usually open automatically.
- Please note: Most RENFE apps are partially accessible to screen reader users (2021).
Cognitive accessibility
- An assistance service is available upon request
Amara station (Euskotren)
Physical accessibility
- In Euskotren carriages, wheelchair spaces are located in carriage R1 in the central area of the train.
- Access to the train and ramp functionality vary depending on the type of station.
- At Amara station, wheelchair users access the train through the PRM door without a ramp (centre of the carriage, Door A).
- Information on accessibility on trains and in stations throughout the Euskotren network: https://www.euskotren.eus/accesibilidad-1.
- Amara station has 3 turnstiles accessible to wheelchair users.
- There are adapted toilets.
- Please note: the toilets are on the other side of the turnstiles and are difficult to find.
Hearing accessibility
- The trains have flashing lights inside, above the train’s entrance and exit doors. And outside, indicating the position of the doors.
- The trains have an intercom system suitable for people with hearing aids.
- They also have a passenger information system with video entertainment.
Visual accessibility
- Trains have a public address system that announces upcoming stops.
- Please note: To access most carriages, you must press a button on the door to open it; doors do not open automatically.
- Euskotren and Mugi applications are accessible to screen reader users.
Donostia/San Sebastian Airport
Physical accessibility
- There are PRM parking spaces in the car park.
- There are adapted toilets.
- Access and movement within the airport are accessible to wheelchair users.
- An assistance service is available via advance booking.
Hearing accessibility
- There are screens with information on flight arrivals and departures.
- AENA chat service: Information and assistance for people with hearing and/or speech impairments available all year round from 7.00 a.m. to midnight.
- More Information
Visual accessibility
- Public address announcements for flight arrivals and departures.
- An assistance service is available via advance booking.
Cognitive accessibility
- An assistance service is available via advance booking.
Explore Gipuzkoa using the MUGI transport card and the Basque Card for tourists.
And make the most of discounts on transport, leisure, shops, cuisine, etc.





